Refund and Returns Policy

Tech Genie London

1. Overview
At Tech Genie London, we strive to provide our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your shopping experience is hassle-free.

2. Returns Eligibility
You may return an item for a refund or exchange if it meets the following conditions:

  • The item is returned within 14 days of the delivery date.
  • The item is in its original packaging, unused, and in the same condition as received.
  • The item is not listed as a non-returnable product (e.g., software, consumables, personalized items, or hygiene products).
  • Proof of purchase (receipt or order confirmation) is provided.

3. How to Initiate a Return
To request a return, please follow these steps:

  1. Contact our customer service team at techgenielondonlimited@gmail.com with your order number and reason for return.
  2. Our team will review your request and provide you with a Return Authorization (RA) number if eligible.
  3. Pack the item securely and include the RA number inside the package.
  4. Ship the item to our return address at:
    Tech Genie London
    84 Town Square, Basildon SS14 1BJ, UK

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
  • If approved, refunds will be processed within 5-7 business days and credited to your original payment method.
  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect).

5. Exchanges
We offer exchanges for defective or damaged products. If you need to exchange an item for the same product, please contact us at techgenielondonlimited@gmail.com or call us at 07459432557 / 01268 285762.

6. Non-Returnable Items
The following items cannot be returned or refunded:

  • Software and digital downloads
  • Gift cards
  • Perishable or hygiene-related items
  • Customized or personalized products

7. Damaged or Faulty Items
If you receive a damaged or faulty product, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or refund at no additional cost.

8. Contact Information
For any questions regarding our refund and returns policy, please contact us:

Thank you for shopping with Tech Genie London!